ITIL

 

IP Services follows critical guidelines and processes from the IT Infrastructure Library (ITIL). These guidelines, combined with other widely accepted IT management best practices, and our internal controls and processes, are the building blocks of managing our customers IT systems that have been entrusted to IP Services.

 

ITIL is widely accepted in the industry as providing best practices guidance on IT service management. Many critical elements comprise ITIL methodology including the following:

 

• Problem / Incident Management: Processes and controls for managing at the point of contact, and for providing understanding of the Root Cause of an issue.

 

• Change Management:  Processes and controls that account for

configuration baselines, service histories, and enable bare-metal

rebuild.

 

• Release Management: Processes and controls that guide the

release of any software or hardware into the production

environment and controlling the distribution and installation of

changes into the IT system.

 

• Configuration Management: Processes and controls that define

and enforce configuration baselines, and enable bare-metal rebuild.

 

 

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