Expertise

Our Engineers, NOC Technicians, and Project Managers are highly trained and have extensive experience in managing complex IT environments. Our experience and training combined with our proven procedures and controls allow us to prevent downtime on business-critical systems, detect performance changes before they become a problem, and improve service levels to delight our customers.

Incidents are inevitable. When they happen, our technicians resolve them instantaneously and often without a need for escalations. Several senior code level engineers are available for rapid software fix / development scenarios, as needed. And, we have priority escalation procedures in place with all of our core vendors and partners in order to gain direct access to level 3 engineering resources in our escalation plans.

We have a mature IT management procedures and controls structure that allows us to optimize results for our customers and to

minimize downtime and ensure rapid service recovery. IP Services’ staff helped write a handbook on how to avoid downtime in an IT production environment. As a part of our integrated control system, we use Visible Ops methodologies and ITIL guidelines to manage our customers IT systems.

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