Define

To provide you with the best possible solutions and services, we further define our solutions and customize our services to match your particular requirements. This critical step will allow the personalization of our services to your specific needs. Your current resources and capabilities and your stated goals / objectives will determine how much customization will be applied.

To provide you with the best possible solutions and services, we further define our solutions and customize our services to match your particular requirements. This critical step will allow the personalization of our services to your specific needs.

Your current resources and capabilities and your stated goals / objectives will determine how much customization will be applied. For example hosted services and basic monitoring maybe sufficient in a particular business scenario. However, most CIOs have found that effective management of the business-critical applications and their underlying systems requires expertise and mature IT controls that are offered by just a few top industry managed IT providers.

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We will work with you to clearly define the specific solutions that will meet your needs within budget. Our engineers will be available to become an extension of your team with resources that follow rigorous operating procedures and controls that are proven to prevent system downtime. You can even take some of the IP Services’ procedures and controls back “in-house” to help your IT team manage other systems in your facility.

Some examples of customization possibilities include:

• ApplicationOps – A full suite of Managed Hosting services designed to control and manage applications and underlying systems.
• SystemOps – An essential set of procedures and controls that optimize management of server, storage, and network layers.
• ServicePlus – Additional Services that can be added to any of our solutions including disaster recovery, advanced monitoring, and custom service levels.
• HyperHost – A hosting platform that includes secure rack space, system access, and internet bandwidth in a datacenter environment that includes redundant security, power, and network connectivity.
• IT Operations Services – Provides access to our systems and operations engineers to assist with identifying or resolving server, storage, security, or network issues.
• Change Management – Complete solution that includes request for change routing and approval, emergency change request escalation, forward schedule of changes, risk level ranking, role definition for approval and escalation, documentation archive, and complete audit trail.
• Change Detection and Verification – We integrate remote change detection and verification of systems at your location to provide a powerful combination of preventative, detective and corrective change controls.
• Incident and Problem Management – An out of box service desk that includes selectable department and employee lists, links to affected systems, priority assignment, resource assignment, escalation procedures based on your service level agreement (SLA) requirements, reference to request for change and configuration items (CIs), and response and repair time tracking to support your SLAs with the business.
• Configuration Management - A data ready configuration management database (CDMB), list of CIs, attributes such as model, location, owners, and business processes they support, references to request for change and to incidents.
• Out of Box – Our jump start packs allow you to quickly deploy and scale any of our services to meet your unique current and future requirements.
• Reporting – A broad reporting capability designed to provide different role based views of status and performance measures such as change, incident related, and configuration related reports.