In 2003, IP Services helped research over 100 IT organizations in order to identify the practices and procedures that are proven to optimize results for our High Availability IT Service Management clients. Based on the common traits of 8 top-performers that were identified, we wrote a book on how to manage a datacenter to prevent downtime.
“Visible Ops Handbook” and "Visible Ops Security" are published by the IT Process Institute and have collectively sold over 85,000 copies. "Visible Ops Handbook" has become the de facto standard on how IT organizations manage business-critical IT systems and "Visible Ops Security" has just been released in March of 2008 and already has achieved raving reviews. The reader reviews on Amazon.com are worth looking at. [more]
IP Services supports the IT Process Institute as a Founding Partner in order to continue to research practices and controls that can be implemented to optimize customer results.
Visit the IT Process Institute website.
IP Services supports the IT Process Institute as a Founding Partner in order to continue to research practices and controls that can be implemented to optimize customer results.
Visit the IT Process Institute website.
Since The Visible Ops Handbook was published, the IT Process Institute has studied and benchmarked more than 850 IT organizations to gain deeper insights into what enables high performers to excel. This research shows that high-performing
information security and IT operations groups often achieve their performance breakthroughs using the same approaches and techniques.
Visible Ops Security describes how information security professionals can break through organizational silos and add value to other IT stakeholders by embedding information security controls into daily operations of change management, access management and incident management, and working security controls into upstream activities such as project management, development and release management processes.
Visit IT Process Institute for ordering information and also for book excerpts!
Visible Ops Security describes how information security professionals can break through organizational silos and add value to other IT stakeholders by embedding information security controls into daily operations of change management, access management and incident management, and working security controls into upstream activities such as project management, development and release management processes.
Visit IT Process Institute for ordering information and also for book excerpts!
©2010 IP Services
Since 2000, we have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. What was most amazing about these eight organizations was
what they shared: a common way of managing change, a culture of causality, and value placed on controls that were both visible and auditable.
Visible Ops reflects the lessons learned about how these organizations work and describes a control-based entry point into the world of ITIL. Organizations can use Visible Ops to springboard their own process improvement efforts.
Visit IT Process Institute for ordering information and also for book excerpts!
Visible Ops reflects the lessons learned about how these organizations work and describes a control-
Visit IT Process Institute for ordering information and also for book excerpts!