©2010 IP Services

IP Services follows many of the procedures and controls outlined in the IT Infrastructure Library (ITIL). ITIL is widely accepted in the industry as providing solid guidance on IT operating practices.

IP Services combines ITIL with procedures and controls we’ve identified through extensive research with the IT Process Institute. Together, ITIL and VisibleOps form the foundation of the procedures and controls we follow to optimize results for your systems.

The ITIL functions we follow include:

Problem / Incident Management:  Procedures and controls for managing at the point of contact with incidents and support related logistics.

Change Management:  Procedures and controls that guide approval, routing, scheduling of any change to the production environment. Includes extensive and ongoing change detection.

IT Infrastructure Library

Service Level Management

Release Management:  Procedures and controls that guide the release of anything into the production environment.

Configuration Management:  Procedures and controls that define and enforce configuration baselines, and enable bare-metal rebuild.